The presentation varies from tone to second call alert on your phone. On a PBX this is a common function that users can enable. Your home phone might have call waiting, where if you get a call while you’re on a call, you get a tone in your ear.

If I am on a call and get another call I, the user, am in control of the destiny of that call. So really, Busy on Busy is Second Call treatment.Īctually, there are reasons, but personally I think getting an alert for a second call is empowering. Another is to forward second and subsequent calls to voicemail. One option is to give a busy/engaged tone to callers if you are already on a call. Until today there were no native server side configuration settings for Busy on Busy other than in Shared Line Appearance (which we’ll talk about in a bit).īusy on Busy is the option to decide what happens to calls if you are already on a call. I say elusive because it is one of those features, like call pick-up, that is often requested by users. Microsoft released the July 2016 Cumulative update today that enables three new features including the elusive Busy on Busy. Today I want to talk about Busy on Busy for Skype for Business and Lync.

Skype for business missed im